01
Friendly first reminder
When the payment is almost dueHi [Name], I hope you're doing well! Just a friendly reminder that the [amount] payment for [service] is due on [date]. Please let me know if you need the payment details again. Thank you!
THE LUMADUE GUIDE
How to ask for a payment without making it awkward.
You've done the work. Following up should feel professional, not uncomfortable. These examples help you send a clear reminder while respecting your customer's time.
These are message templates, not messages sent by LumaDue. You choose when and how to send them.
Three payment reminder examples you can copy
Replace the words in square brackets with your actual customer and invoice information.
02
After the due date
When payment is a few days lateHi [Name], I wanted to check in about the [amount] payment for [service], which was due on [date]. Could you let me know when I should expect it? Thanks so much.
03
A clearer follow up
When the balance remains unpaidHello [Name], I'm following up on the outstanding [amount] for [service]. Please confirm when you expect to make the payment, or let me know if there's an issue we should discuss. Thank you.
What makes a good payment reminder?
Be specific.
Include the actual amount, service and due date, so your customer knows exactly which payment you mean.
Make paying convenient.
Share the payment link your business already uses, or provide your preferred payment instructions. Double check that the link charges the right amount and goes to your account.
Keep the tone natural.
Start warmly, then become more direct if the invoice remains unpaid. You can be clear without sounding threatening.
Check for payment first.
Before sending another reminder, look at your payment account. If someone says they've already paid, check your records before assuming they have not.
When should you follow up?
A reminder shortly before the due date can be helpful. After the date passes, a polite check in is reasonable. The right timing depends on your agreement with the customer and any local rules. Avoid excessive messages.
If an invoice is disputed, take time to resolve the issue rather than increasing the frequency of reminders.